Refund & Cancellation Policy

Voxora AI — getvoxora.com

Last updated: 14 August 2026 · Version 1.0

1. How the Ultimate plan works

Voxora AI offers a paid “Ultimate” plan at ₹49, which unlocks full access for 30 days from the date of purchase, paid via Razorpay. This is a one-time purchase, not a recurring subscription — we do not store a mandate to charge you again, and nothing is billed automatically when your 30 days end. If you want continued access, you make a new purchase from Pricing any time.

2. Cancellation

Because there is no recurring billing, there is nothing to cancel in the traditional sense — simply don't make another purchase, and your account reverts to the Free plan once your current 30-day period ends. We do not charge a cancellation fee.

3. Refunds

Because Voxora provides immediate access to digital features (AI interview generation, feedback, resources) upon payment, refunds are handled as follows:

• Accidental or duplicate charges: If you were charged more than once for the same 30-day period due to a technical error, contact us within 7 days and we will refund the duplicate charge in full.
• Unauthorised transactions: If you believe a payment was made without your authorisation, contact us immediately and we will investigate; verified unauthorised charges will be refunded in accordance with RBI/Razorpay dispute-resolution processes.
• Service not delivered: If you paid for Ultimate access and were unable to access the features you paid for due to a fault on our end, and we're unable to fix it within a reasonable time, you are entitled to a refund for that period.
• Change of mind: Because the Service is a digital product with instant access, refunds are generally not provided for change-of-mind requests once a purchase has been made. First-time subscribers may request a full refund within 48 hours of their first payment, provided they have not used more than 1 mock interview.

4. How to request a refund

Email hello@getvoxora.com with your registered email address, the payment ID or order ID (shown in your Razorpay receipt), and the reason for your request. We aim to respond within 3–5 business days.

5. Refund processing time

Approved refunds are processed back to your original payment method via Razorpay. Depending on your bank/UPI provider, this can take 5–10 business days to reflect in your account after we initiate the refund.

6. Failed or pending payments

If a payment fails or remains pending and you were not granted Ultimate access, no charge should be deducted; if an amount was deducted but access wasn't granted, it will be auto-reversed by Razorpay within their standard timelines, or refunded manually by us on request.

7. Changes to this policy

We may update this policy from time to time; the “Last updated” date above will reflect the latest version. Refund requests are handled under the policy in effect at the time of your payment.

8. Contact

Email: hello@getvoxora.com
Address: [Registered address, city, state, India]